Many Sparkasse customers are in for a big surprise when they go to the ATM. Instead of coming directly to the question of money, they are asked for their approval in advance. But that’s not a coincidence. We explain what’s behind it and what could happen if you refuse.
Anyone who goes to the ATM usually has two things in mind: get fresh cash or, if you don’t use online banking, find out your account balance. Sparkasse is currently providing a third option, previously unknown.
Savings bank customers should agree to the price increase at the ATM
To die uses their ATMs to get customer approval for a price increase (Source: Handelsblatt via Techbook). This is usually done via a pop-up in online banking, directly at the branch or by letter. However, not all Sparkasse customers can be reached in this way, which is why the bank is now resorting to this unusual method. Interested Sparkasse customers are now shown a corresponding window when they visit the ATM, where they can choose from three possible responses: “I agree”, “Already done” or “Skip”.
In theory, Sparkasse customers have the option to bypass the price increase and simply press “Skip”. In practice, however, most of them are likely to be so taken aback and just want to get their money out quickly that they agree. A clever trick by Sparkasse to secure approval for the price increase with a little press. After all, the savings bank must inform its customers in advance by post about changes to terms and conditions and price lists, alternatively as a digital notification.
It is currently unknown how many savings banks use the ATM trick. According to the Handelsblatt, however, the There will be Sparkasse in Berlin and Sparkasse Mecklenburg-Schwerin.
How to protect yourself with online banking:
Will you be fired if you disagree?
And what if Sparkasse customers keep clicking “Skip” and simply disagree? This remains the exciting question. From a purely legal point of view, financial institutions have the right to withdraw from their clients. However, whether they really take full action against their customers remains to be seen. However, Postbank has no such qualms and has already announced that it will close its customers if they do not agree to the price increase by 1 May.